Reliability and trustworthiness are the most vital success factors in any business to sustain, survive and succeed, this tag line also applicable for service industries like Hotels.

Therefore, this study aims to measure the service quality from the customers' perspective of five star hotels in Bangladesh based on the SERVQUAL model.

Reinforcement, Velocity measurement, Test equipment, Prestressed concrete, Flaw detection, Strength of materials, Testing conditions, Reinforced concrete, Transducers, Modulus of elasticity, Poisson ratio, Sonic testing, Error correction, ...

The Wiley Blackwell Handbook of Humanism presents an edited collection of essays that explore the nature of Humanism as an approach to life, and a philosophical analysis of the key humanist propositions from naturalism and science to ...

A harmonious blend of the theoretical and practical aspects of educational psychology, this student-friendly text provides a base for the understanding of the subject.

Festschrift volume to Lakshmi Niwas Ram, b. 1937, geographer from Bihar, India; contributed articles.

Marieke de Mooij answers the fundamental questions about consumption in this new edition, using her own model of consumer behavior that integrates culture in the self, in personality and in people’s relationships with others.

The papers in this volume represent some of the leading work on intellectual property. They address the question of how to create incentives to develop new technologies and how to protect those technologies once developed from theft.