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Questions
about switching?

Get answers to some of the most frequently asked questions about switching to Chromebook.

What is a Chromebook?
Is Chrome OS easy to learn?
Are Chromebooks easy to use?
What if I don’t have WiFi?
Can I keep using Office?
Is my stuff safe in the cloud?
What about viruses?
Will I lose my stuff if I switch?
Are there any special offers for my Chromebook?

What is a Chromebook?

A Chromebook is a computer that runs Chrome OS—the fast, smart and secure operating system that powers all Chromebooks. Chromebooks’ software is designed and built by Google, then paired with hardware from leading brands like HP, Dell, Lenovo, Samsung, Acer and ASUS.

Is Chrome OS easy to learn?

Chrome OS is designed to be intuitive so making the switch is as easy as possible. It runs the apps you know and love from Google Play and comes with helpful features like the Google Assistant.

Are Chromebooks easy to use?

Yes! Just log into your Google Drive account and you’ll find your backed-up files on your new Chromebook. Chromebooks also come with apps like Gmail and Google Docs built-in, so you’ll feel right at home with the productivity staples you use every day.

What if I don’t have WiFi?

No problem. Chromebooks allow you to turn on offline mode, so you can stay productive and entertained anywhere. If you know you’ll be offline ahead of time, you can even save web pages in your Chrome browser to continue reading without WiFi.

Can I keep using Office?

Yes. You can download the Microsoft Word, Excel and PowerPoint apps on your Chromebook, or access through the web, to collaborate and stay productive anytime, anywhere on any device. Chromebooks also come with Google Docs, Sheets and Slides, which allow you to work on your files with multiple people at once across all your devices.

Is my stuff safe in the cloud?

Definitely. There are a number of advantages to storing your files in the cloud. For one, your files are automatically backed up if your laptop ever gets stolen, lost or falls victim to a stray cup of coffee. They’re also encrypted and stored on Google’s servers, so you benefit from the very best of Google security protocols.

What about viruses?

Every Chromebook comes with built-in virus protection so you’re safe from the moment you open your new Chromebook. Chrome OS also comes with multiple layers of security and updates without interruption.

Will I lose my stuff if I switch?

Switching to a Chromebook is simple. Just drop your files into Google Drive on your soon-to-be-old computer and then log into your Google account on your new Chromebook. Voila! All your stuff will be there waiting for you.

Personal
Documents
2013 Files
Screenshots
Resume
Photo Library
Taxes
Downloads
Videos
Desktop
Costa Rica
Applications

Are there any special offers for my Chromebook?

Your new Chromebook comes with many perks—an exclusive offer could be one of them! You may qualify for software benefits and discounted apps when you purchase a new Chromebook.

What people are saying

With any Chromebook, the setup is immensely simple. Just log into your Google account, and everything you’ve used is on your laptop. Even Android apps like Instagram or Snapchat can be downloaded to Chrome OS.

Dave G., Quartz

Google's Chrome OS operating system updates itself silently and automatically... and it doesn't get gunked up and slowed down over time.

JR Raphael., Computerworld

There's no antivirus software to fret over... and little in the way of complicated settings or compatibility concerns. By and large, things just work — like, for real.

JR Raphael., Computerworld

Security and ease of use were built into Chrome OS from the ground up and it shows.

Kevin M., Forbes

Ready to make the switch?

It’s easy to switch from your Mac or PC. Walk through our step-by-step guide to back up and transfer files from your old computer to your new Chromebook.