Google Workspace Status Dashboard

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Incident affecting Google Workspace Support

Incident began at 2024-04-24 15:00 and ended at 2024-04-24 21:17 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Apr 24, 2024 9:20 PM UTC

The issue with users creating unauthenticated support cases for account recovery help using toolbox has been resolved for all affected users as of Wednesday, 2024-04-24 14:17 US/Pacific.

From our preliminary analysis, the root cause of the issue is a recent roll out. Our engineers rolled back to last stable version hence mitigating the issue.

We thank you for your patience while we worked on resolving the issue.
Apr 24, 2024 9:14 PM UTC

Summary:

Workspace Super Admins trying to open unauthenticated support cases for account recovery help using toolbox are encountering 500 errors and unable to open support cases for account recovery.

We will provide an update by Wednesday, 2024-04--24 14:45 US/Pacific with current details.

Workaround:

Customers having issues opening the account recovery cases can use https://support.google.com/a/contact/recovery_form to contact support until the issue is resolved.