Verizon Internet Gateway Business FSNO21VA

For in-depth troubleshooting and support information on the Verizon Internet Gateway - Business (FSNO21VA), please explore the following topics:

LED Indicators for Troubleshooting

LED Indicators for Troubleshooting

LED

The led indicates the system and connection status.

Front LED Mode	Status	LED Pattern
Boot up	System off	Off
	System booting	Soft blink white
	Firmware update (FOTA)	Fast blink white
Cellular signal (or after single-click pair button)	Passing signal	Solid white
	No signal, cold SIM	Solid red
	No SIM card	Hard blink red
Regular usage	Setup complete	50% bright white
Regular usage	Wi-Fi disabled by user	Solid green
Pairing	WPS pairing	Hard blink blue
Other	Factory reset	Fast blink yellow
Other	Firmware error	Soft blink red

How to add features

Contact the Verizon Business and Government Customer Operations team (BGCO) at 1-800-922-0204 to add features (e.g., plan changes such as Static IP.)

How to manage additional device features with My Business Wireless

Visit My Business Wireless for more device information and to manage your device remotely, such as configuring primary and secondary Wi-Fi or rebooting remotely.

Additional support

Visit our Customer Learning Portal for even more training and resources related to Verizon Business products, systems and tools.

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