The Mangaluru International Airport (MIA) has attained the esteemed level-3 airport customer experience accreditation from the Airports Council International (ACI), according to a statement released by MIA on Friday. The Airport proudly stands as the first airport in India in the 5 million passenger category to attain this significant milestone. The accreditation, bestowed by the ACI on February 2, is valid for one year. Notably, the airport had previously secured level-2 accreditation in December 2022.
What is the ACI accreditation programme?
The ACI accreditation programme stands out as the sole program in the airport industry offering a holistic view of customer experience management. Participating airports undergo a comprehensive assessment and training process, including stakeholder-employee engagement and staff development. Needless to say, this recent accreditation underscores MIA‘s ongoing commitment to elevate customer experience.
The level-3 accreditation acknowledges MIA’s excellence in service design and innovation, airport culture, governance, operational improvement, measurement, customer understanding, and strategy.
MIA gets global recognition
Luis Felipe de Oliveira, Director General and CEO at ACI – ACI World, extended congratulations to Mangaluru International Airport via a LinkedIn post. The formal recognition will occur at the annual ACI customer experience global summit, scheduled in Atlanta, USA, from September 24 to 26 this year.
(With PTI Inputs)
