Thanks for choosing EarthLink High Speed DSL Internet! We’re committed to providing you with superior high-speed performance, and essential protection against online threats.

This guide will walk you through the process of setting up your new High Speed DSL Internet service. You’ll find easy instructions provided for the following steps:

• Step 1: Install the DSL modem
• Step 2: Install the DSL filters
• Step 3: Set up your modem and install EarthLink TotalAccess® software

Installing TotalAccess is the easiest way to set up your Internet connection and email. Within minutes you’ll have access to our suite of powerful tools including WebLife™, SpamBlocker, Pop-Up Blocker, Scam Blocker and the EarthLink Protection Control Center™ which provides powerful, updated computer protection from viruses, spyware, and hackers.

If you have questions, you’ll find answers in the EarthLink Support section of this guide.

We hope you enjoy your lightning-fast EarthLink High Speed Internet and thanks again for choosing EarthLink!

Step 1: Install DSL Modem

	Ethernet Cable (Yellow): Insert one end of the Ethernet cable found in your DSL kit into your computer’s Ethernet port, and the other end into the modem’s yellow Ethernet port. If your computer doesn’t have an Ethernet port, please refer to the EarthLink Support section of this guide for further instructions.
	Dual-Jack DSL Filter (White): Insert the dual-jack DSL filter into the phone jack nearest your computer.
	Phone Cord (Gray): Insert one end of the phone cord found in your DSL kit into the gray side of the dual-jack DSL filter, and the other end into the modem’s gray DSL port.
	Power Supply (Black): Plug a surge protector into the nearest electrical outlet. Plug the power supply into the surge protector and insert the other end into the modem’s Power port.
	TURN ON THE MODEM.

Step 2: Install DSL Filters

	Because your DSL signal is active on every phone jack in your home, you will need to install a DSL filter wherever you have something plugged into a jack. This includes any phone, answering machine, fax machine, or TiVo®. DSL filters will reduce the interference between these devices and your DSL signal. In Step 1, you installed a dual-jack DSL filter. If you want to use a phone in this location, insert its phone cord into the black side of the dual-jack DSL filter (see Fig. A). For all other phone jacks:
	Unplug the phone cord from the phone jack.
	Insert a DSL filter* (Tan) into the phone jack.
	Insert the phone cord into the DSL filter.
	Check for a dial tone.
	Repeat steps for each phone (or other device) in your home.
	*If you require more than the three DSL filters included with this kit, please refer to the EarthLink Support section of this guide for further instructions.

Step 3: Set Up Modem & INSTALL SOFTWARE

	CLICK HERE to access the modem setup page. If the modem page is not displayed, follow the instructions in the EarthLink support section of this guide to reboot your computer and try again.
	Type your EarthLink DSL Email Address and Password in the noted fields (see Fig. B). Both can be found on your modem packing slip. Your password is case-sensitive, so make sure the CAPS LOCK key is off. Click Next.
	The DSL Service Verified screen (Fig. C) will appear next. Click Close Window.
	Install your EarthLink TotalAccess software: Windows users: Find and double-click the TotalAccess Setup icon that has been placed onto your desktop and follow the instructions for installation. Mac users: Copy the TotalAccess folder from the EarthLink CD into your Applications folder.  Open the EarthLink TotalAccess Mac OS X folder and double-click the "EarthLink TotalAccess" application icon.  Follow the instructions to complete your software installation.
	Once the installation is complete, double-click the EarthLink TotalAccess icon on your desktop to launch the TotalAccess Task Panel. • To access your email, click the Email button. • To access the Internet, click the Web button. • To access protection tools, click the Protection button.

Back to instructions

EarthLink Support

HOUSEHOLDS WITH ALARM SYSTEMS
If you have an alarm system, please contact your alarm monitoring service to inform them of your DSL installation. This is recommended to ensure optimum DSL performance.

ADDITIONAL DSL HARDWARE
If you do not have an Ethernet Port (Step 1):
• If your computer doesn't have an Ethernet port, then you'll need to get an Ethernet adapter (or NIC) in order to complete the DSL setup. You can find an Ethernet adapter at any computer or electronic store.

If you do not have a surge protector (Step 1):
• While EarthLink strongly recommends a surge protector, it’s not required to complete setup.

If you run out of DSL filters for your telephones and other devices (Step 2):
• Unplug any remaining phones that do not have a DSL filter installed, as they may interfere with your DSL signal.
• Additional DSL filters for wall-mounted phones, dual-line phones, and other devices can be purchased from a computer or electronics store.

EARTHLINK HOME NETWORKING SETUP ASSISTANCE
If you have EarthLink Home Networking or have a router networking your computers:
• Visit www.earthlink.net/go/homenetworking/setup/ for instructions on switching your DSL modem from router mode to bridge mode.
• If you already have a home network and require additional assistance, visit:
   www.earthlink.net/highspeed/extras/homenetworking/support/, or call 1-800-327-8454.

TROUBLESHOOTING YOUR DSL MODEM CONNECTION
If the Power light on your modem does not turn steady green after turning the modem on:
• Check the power supply. Is the modem connected to a live electrical outlet? Are the connections secured?

If your modem is unable to connect to the Internet:
• Make sure the DSL phone cord you are using is the one provided with your DSL modem and that it is directly connected to the dual-jack DSL filter.
• Power-cycle: Turn off and unplug your modem then shut down and turn off your computer for 30 seconds. Plug the modem back in and turn your modem on, wait 30 seconds, and then turn on your computer.
• Make sure your modem is not on or near other electronic devices such as your computer monitor, speakers, a cordless phone (handset or base), or a halogen light. These devices may interfere with your DSL signal.
• Some phones may cause interference even after installing DSL filters. Try unplugging all the phones in your home and power-cycling your modem and computer.

If you still can’t reach Fig. B in Step 3:
• Make sure your computer is set to use a dynamic or server-assigned IP address.

Contact Us
If you need help, please review the troubleshooting instructions above for quick and easy tips that are likely to solve your problems. You can always contact EarthLink Customer Support in one of the following ways:

Support Center
Visit support.earthlink.net
Live Chat
Visit support.earthlink.net/chat
Email
Visit support.earthlink.net/email
Phone
Call 1.888.829.8466