Airtel launches its first integrated omni-channel cloud platform for CCaaS: All details

Telecom operator Airtel has announced the launch of Airtel CCaaS (Contact Center as a Service) in India. The service provider claims that it is the industry’s first omni-channel cloud platform that offers a unified experience for all contact center solutions required by an enterprise.
What Airtel CCaaS offers
The company claims that its CCaaS offering will enable enterprises to reduce these investments significantly, as the platform unifies Voice-as-a-service (VaaS), cloud and the best of contact center software from leading providers including Genesys.The platform will enable enterprises to get started on contact center solutions instantly at affordable monthly costs.
With Airtel CCaaS, enterprises can enjoy seamless call handling for both inbound and outbound calls in addition to call routing, call queuing, conference calling, call redirecting and cloud monitoring on cloud accessible across all office locations anywhere, any time.
What the company said
Abhishek Biswal, Head – Digital Products & Services, Airtel Business said, “As a brand we consistently work towards delighting our customers with innovative products and services. The lack of a unified platform for contact center solutioning has been an industry issue. We have developed a cutting-edge technology platform for CCaaS to address the challenges faced by the industry. Our innovative CCaaS offering combines the best of voice, cloud and software to simplify contact center management at an affordable cost. With this, we will not only revolutionize the segment with a game-changing solution but will also usher in a new era of streamlined operations for an enriching customer contact experience. We are certain that the industry will make the most of the offering”.